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 Location:
Fairmont Tremblant, Mont-Tremblant,
Position:
Agent service à la clientèle gouvernante/Housekeeping Guest Services Agent
Date Posted:
09/02/2010
Start Date:
ASAP
Schedule:
Full Time

Position Description:


SE RAPPORTANT À LA GOUVERNANTE EXÉCUTIVE, LE COLLÈGUE SERA TENU DE:

  • Travailler dans les différents secteurs du service de La Gouvernante et ce de façon courtoise et efficace tout en maximisant le degré de satisfaction de la clientèle selon les standards de l’hôtel;
  • Être disponible pour des quarts de travail flexibles;
  • S’assurer que les standards de propreté et de mise en place sont maintenus dans les chambres et les aires publiques;
  • Répondre, de façon prompte et courtoise, aux requêtes et demandes des clients, lors de votre quart de travail;
  • Garder les chariots bien approvisionnés et propres en tout temps;
  • Aider ses collègues;
  • Travailler d’une façon sécuritaire ergonomique;
  • S’assurer que les aires de travail sont sécuritaires;
  • Effectuer toute fonction connexe assignée par la direction;
  • Recycler le plastique, le métal, le carton et les bouteilles vides.

    QUALIFICATION ET EDUCATION

  • Bilingue de préférence (anglais/français);
  • Avoir une flexibilité de quart de travail en tout temps;
  • Le candidat doit avoir d’excellentes aptitudes en communication;
  • Responsable, dynamique et structuré.


    REPORTING TO THE EXECUTIVE HOUSEKEEPER, THE GUEST SERVICE AGENT IS RESPONSIBLE FOR THE FOLLOWING:

  • Work in different areas such as cleaning rooms and public areas;
  • Be available to work in the morning, day and evening as well as split shifts;
  • Maintain a professional appearance at all times with guests;
  • Clean rooms and ensure that Fairmont cleaning standards are kept;
  • Perform turndowns service upon request;
  • Keep storerooms stocked and clean;
  • Ensure guest satisfaction by answering questions and responding to all demands;
  • Follow all Fairmont standards and policies;
  • Participate in departmental meetings as well as training programs;
  • Assist colleagues during peak periods;
  • Perform any other duties as assigned;
  • Ensure that all Health and Safety standards are met.

    QUALIFICATIONS AND EDUCATION

  • Previous housekeeping experience is considered a plus;
  • Fluently bilingual (English and French);
  • Excellent interpersonal and communication skills;
  • Be flexible for the schedule;
  • Responsible, dynamic and be structured.


    Location
      Fairmont Tremblant

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