Position Description:


DUTIES & RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Check guests into or out of the hotel.
- Confirm credit and payment method at check in
- Confirm full payment at checkout.
- Log all requests and confirm completion.
- Direct guests to daily functions within hotel.
- Complete bucket check (night shift)
- Prepare express checkouts to be mailed daily (day shift)
- Review PMS inventory and House count for availability and rates
- Book reservations for day of arrival or future stays.
- Balance and prepare individual paper work for closing of shift.
- Balance bank daily.
- Maintain and market special guest programs.
- Prepare daily reports and distribute to appropriate departments
- Relocate overbooked guests
- Resolve guest complaints or otherwise follow up with manager.

REQUIREMENTS:
- Experience in a hotel or related field preferred.
- High school diploma required and college degree preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must have strong communication skills.

Location
  The Fairmont Copley Plaza Boston