Fairmont Careers: Opportunities: Pathfinder Program

Location:	The Fairmont Palliser, Calgary
Position:	Royal Service Agent II
Date Posted:	05/19/2010
Start Date:	ASAP
Schedule:	Part Time


	Position Description: RESPONSIBILITIES: · Responsible for tracking of internal information and communication within The Fairmont and Royal Service Standards and Procedures · Responsible for all internal and external telephone communication for the hotel · Responsible for managing and ensuring all Lost 'n' Found for the hotel is properly logged and shipped to guests within the Royal Service Standards and Policies · Responsible for ensuring the pre-arrival of all Fairmont President's Club Member's to the hotel · Managing all wake-up calls for guests · Managing all personal wake-up calls for Entrée Gold and VIP Guests · Maintain and ensure all 405 guests telephones are in operating condition · Responsible for acting as liaison between Fairmont Palliser guests and other departments · Responsible for Work Center functions when Work Center is closed · Organizing and tracking of all Faxes · Responsible for all Boardroom Bookings for the Work Center Boardroom · Co-ordinates DID hook-ups · Responsible for insuring all AddVenture Bookings are performed to Fairmont Standards and performed within the Fairmont Standard time frame · Establish and maintain a good working relationship between the Housekeeping Department, Maintenance Department, Front Desk Department, and the Banquets Department · Responsible for pre-keying of all Tours and major Groups for the hotel · All other duties as assigned QUALIFICATIONS: · Minimum of two years experience in the hotel industry · Strong organizational and communication skills through verbal or written · Strong computer skills in WordPerfect and Microsoft Excel is compulsory · Knowledge of Property Manager and Microsoft Outlook an asset · Post secondary education in Hotel and Restaurant Management an asset · Be able to type 30 words per minutes an asset · Must be able to take initiative and work well in a fast paced environment · Must be able to work shift work · Must be fluent in English · Previous Switchboard, Front Desk or Royal Service experience an asset Physical Demands: · Must be able to sit for a long period of time Location The Fairmont Palliser

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