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 Position Description:
JOB SUMMARY
The Assistant Front Office Manager is responsible for the smooth operation of the Front Office department. They will also be the Manger on Duty with regard to the rest of the hotel. All problems must be attended to and solved using the resources of other colleagues and leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to Front Desk and Guest Service areas. Fix Fairmont Dubai problems, solve all guest complaints and attend to His Highness Office.
RESPONSIBILITIES
The Assistant Front Office Manager is required at all times to set a high example in regards to punctuality, appearance, attitude, leadership, guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.
Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.
To use discretion and tact when dealing with guest enquires, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
The Assistant Front Office Manager’s phone is the central communication point and must be carried at all times. The second communication point is the two-way radio and must be used for emergency procedures such as “fire alarms”.
To check and maintain the Assistant Front Office Manager safe in accordance to the procedures set by the company.
To advise the Front Office Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
To check the condition of the departure rooms with the Senior Receptionist and assist if required
To follow up with the Senior Receptionists in regards to any room discrepancies (skips,sleeps) and assist with their inspection.
Ensure that the Police report is being done on a regular basis.
Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
Ensure that all colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations.
To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
To maintain the integrity of the Front Office environment. To share their knowledge, contacts and be compassionate with all of our colleagues. All things positive and negative will be handled in a discussion/conversational manner.
Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest.
In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
Ensure maximum safety for guests, patron and employees during emergencies. The protection of hotels interests must be the major concern.
To be fully trained in emergency procedures and to assist in carrying out any practice drills.
The Assistant Front Office Manager is the leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan.
Monitor the car park and driveway.
Make regular rounds of the Hotel to ensure smooth operations in all areas.
Authorize after hour distribution of keys, Including dry stores and beverage stock.
All complaints pertaining to the Nightclub are to be forwarded to the Nightclub Manager.
Supervision of Front Desk colleagues, assisting in check in and checkouts.
Perform any other related duties assigned to him/her by the Front Desk Manager.
The Assistant Front Office Manager is responsible for the smooth operation of the hotel, He/She must make decisions on all matters involving guest contact with hotel employees. In absence of the Director Front Office or Assistant Director Front Office, He/She has full authority to make decisions concerning Front Office.
QUALIFICATIONS
Knowledge of Fidelio, Word, Excel, Delphi and Windows 2000.
Minimum of one-year previous Front Office or Rooms supervisory experience.
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Excellent written and verbal interpersonal and communication skills.
Must be strong team player with proven leadership, development and delegating skills.
Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.
Diploma in Hotel management an asset.
Previous International experience essential.
Fluent in Arabic is an asset for this position.
FAIRMONT DUBAI
A unique blend of contemporary design and urban chic, The Fairmont Dubai is an icon in the business heart of the city. Designed with business in mind, this multi-use complex includes apartments and offices, and is just minutes from Dubai's key attractions, shopping facilities, golf clubs, beaches, and is also directly linked to the Dubai International Convention Centre by the 'Fairmont Walkway'. Ten contemporary dining experiences intrigue the palate, while our signature Willow Stream Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. The Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
LIVING & WORKING AT THE FAIRMONT DUBAI
Satisfying our guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. As well, there are currently no income taxes in the United Arab Emirates!
Living in Dubai may be the exciting adventure you are seeking!
Ahlan wa Sahlan, welcome to Dubai!
Location
The Fairmont Dubai |
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